7-Day Hassle-Free Returns & Replacements
Your complete satisfaction with our Indian handcrafted creations is our sacred promise.
Have a damaged or defective item?
Raise an instant return ticket directly from your account with 3 photos of the received item.
1. 7-Day Doorstep Replacement Guarantee
If any handcrafted item arrives damaged in transit, with defective zari embroidery, or does not match your ordered specifications, you are eligible for an immediate replacement or 100% full refund within 7 days of parcel receipt.
2. Simple 3-Step Online Ticket Process
Raise Ticket
Go to "My Orders", click "Return / Refund Ticket" on your delivered order.
Upload 3 Photos
Upload clear photos showing the damage, defect, or package label.
Verification & Refund
Admin verifies claim within 24 hours. Doorstep pickup and refund/replacement dispatched.
3. Conditions for Return
Items should be in unused condition with original tags intact. Custom-made customized zari orders are replaced if defective upon delivery.
